Strategic Account Manager - Republic of Ireland

Job Introduction

Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Our Corporate Services segment is recruiting a field-based Account Manager to manage 7 sites (in Cork, Dublin and Limerick) with a proven track record in managing a large multi-site and multi-discipline operation who has previously managed a P&L contract in excess of €10m.

This role has a competitive salary with an array of benefits attached including bonus, a car, a flexible benefits fund, retailer discount schemes, annual leave and pension.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Continually look to implement new initiatives within operations demonstrating forward moving business innovations to clients
• Provide support to site leads to develop their teams, encouraging them to develop innovations to the business
• Pioneer the use of best practice account management throughout the ROI and assist at Sub Regional level
• Robust asset management and delivery of Capex forecasting using analysis on end of life and condition reports.
• Ensure all sites adhere to Contractual obligations for review and governance meetings.
• Build strong understanding of service offers within Sodexo drawing upon Service Operations if needed and working with site leads to mobilise service solutions to our clients
• Rigorous management of results and compliance to commercial terms
• Ensure all operational efficiency targets are achieved/exceeded as appropriate – absence, sickness, labour, cash sales, stock levels etc.
• Deployment of the Contract in line with the deployment milestones and programme.
• To ensure that that Sodexo are perceived by the local site client as delivering value
• All services delivered within agreed budgets with savings achieve, innovations and initiatives appropriately captured in the change control process.
• Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance.
• Ensure that all aspects of the business are conducted in accordance with all relevant EHS statutory requirements, codes of practice and Company processes and policies.
• Assist team with any Safegard audit prep, action plans or accident investigation and management.
• Select, recruit, induct, develop and measure performance of contract team.
• Ensure talent review and succession planning process is adhered to across the contract.
• Ensure a positive level of employee engagement across the contract.
• Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number the necessary resource and structures are in place at all sites within cluster to meet business needs.
• Ensure that all members of Sodexo team within cluster understand and behave in accordance with the Vested Contract guiding principles
• Networking – keep appraised of best practice within the industry by maintaining contact with professional bodies in other market sectors.
• Regular travel and some overnight stays as required.
• To assist in other sites of the sub region as required in certain circumstances.
• To attend meetings and training course as requested

The Ideal Candidate

Essential

• Proven experience in managing large multi-site, multi -disciplined teams across a country.
• Proven experience in managing P&L accounts in excess of €10m
• Experience of Hard and Soft FM contracts
• Exceptional client relationship management skills
• Adept at developing commercially viable solutions based on rigorous techniques to understand client and contractual needs.
• Ability to manage multiple workloads and shifting priorities.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
• Ability to achieve set standards and operate to performance criteria; for example, Health & Safety, hygiene
• Self-motivated and able to work on own initiative within a team environment.
• Proven track record of initiating and leading demanding business change programmes.
• Excellent communication, negotiating, influencing and facilitating skills.
• Challenges the status Quo, innovative, willingness with a ‘can do & improve’ attitude

Desirable

• Facilities, engineering, technical or business qualification.
• Experience in a pharmaceutical industry or large Blue Chip company

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process