Account Manager (MOD site; Soft FM Services)

Job Introduction

As Account Manager for our Aldershot sites, you'll plan, organise and manage delivery of all services within all areas including the catering/retail/cleaning/mess operational business areas, ensuring your team (overall headcount c380) are motivated, engaged and gaining satisfaction from understanding the value they bring and the overall positive contribution to the business.

An excellent opportunity for an experienced and resilient soft FM operator with authentic leadership and a passion for people development, customer service and exceptional stakeholder management.  You'll be a true leader of leaders.

Allenby Connaught is the largest MOD PFI services contract, our teams are at the forefront of delivery.  We are delighted to have been awarded another 7 years on the contract so there is lots of opportunity for growth, both with business and commercials, and personal development in addition to the stability and progression this will bring.

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

We’re proud that our work has a significant bearing on morale, retention and recruitment.

Role Responsibility

• Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated area, ensuring that their team of Services Managers are delivering services that are compliant and financially viable
• Plan, organise and manage delivery of all services within all areas including the catering/retail/cleaning/mess (hotel services) operational business areas
• Ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
• Embrace the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
• Manage all aspects of performance of an assigned group of direct reports
• Build long term profitable relationships and develops new business opportunities by delivering operational excellence.
• Implement Company, Segment and Contract strategy as directed.

*please see attached job description below

The Ideal Candidate

• Proven experience operating in a management role within the soft FM service industry
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
• Proven experience of managing complex, long-term, successful, client relationships
• Strong stakeholder management
• Credibility and resilience when dealing with challenging situations
• Innovative with a continuous improvement mind-set
• Proven ability to develop new business opportunities
• Leadership and people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Proven track record of leading, managing and developing a complex team across multiple sites
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication, in addition to strong influencing skills
• Management knowledge of health & safety and food safety
• Able to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Able to understand complex contracts and to facilitate the full requirements whilst able to develop enhancements to the contracted business.

Desirable

• Experience of working within military environment or the Defence sector highly desirable
• Qualification or relevant experience in Business Management.
• Qualifications in HSWA, IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3

Package Description

Competitive salary of £46,000 plus benefits including bonus, pension, flexible benefits etc

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.