Account Manager - Facilities Management

Job Introduction

Sodexo Corporate Services are recruiting an Account Manager for our prestigious Integrated Facilities Management contract, covering multiple site locations.

As Account Manager, you will be responsible for maximising the profitability of the contracts within your area of responsibility and deliver the required results.

You will lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality and support the Senior Account Manager in the development of business strategy in line with current and emerging client needs.

If you would like more information to understand what it is like to work for Sodexo and a career in our Corporate Services segment, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Build strong understanding of service offers within Sodexo drawing upon the Centres of Excellence where ap-propriate and supporting the general services manager and project manager in the delivery of mobilisations and recommending service solutions for clients
• Identify organic growth opportunities through innovation and new initiatives within existing contracts
• Lead with the Centres of Excellence  teams, where appropriate to ensure the ongoing strategic development of current accounts to generate new business opportunities
• Manage senior clients expectations around the future development of the account
• Seeks new ways to drive revenue and grow accounts, selling new service lines and play key lead role in contract retenders when applicable
• Ensure contracts are performing within the agreed SLAs at all times to meet Sodexo commitments
• Take overall responsibility for ensuring that contracts are operated within their contractual terms
• Develop a full understanding of the contracts of the accounts in the business area
• Ensure that clients receive services delivered within contractual terms and these are delivered in a cost effective way
• Develop strong long term client relationships with multiple clients and agents in line with Clients for Life (CFL) philosophy to enhance the retention of current clients and customers, gain referrals for new business and attract new clients and customers
   

The Ideal Candidate

Essential:

• Strong commercial acumen, with the ability to devise and manage P&L accounts
• Good negotiation skills at a senior level
• Proven track record in operational management in a similar environment
• People management experience within a diverse geographic and business environment
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment

Desirable:

• IOSH managing safely qualification
• CIEH Level 3 qualification

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process