Account Director

Job Introduction

Sodexo is recruiting an Account Director to manage operational delivery of a key account, of which our client is world class within FMCG.

As Account Director you will support a full IFM account across an excess of 50 sites across the UK & Ireland? Sodexo need an Account Director with experience in strategy, change management and copious amounts of energy and resilience to continue to drive further success for the account! It would be advantageous for you to have experience within FMCG, and essential to have a balance of hard and soft services experience within FM.

You would need fantastic influencing skills in this Account Director role, strong client relationship skills and have experience of working with a very large, diverse workforce that is spread across locations including our clients manufacturing sites in the UK & Ireland. Ideally you would need to live in the UK and be able to travel as and when required to areas such as Scotland, Ireland and London. We are especially interested in hearing from individuals that are interested in the ‘Workplace of the future’, technology and user experience.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Identify organic growth opportunities through innovation and new initiatives within existing contracts
• Lead with the Centres of Excellence teams, where appropriate to ensure the ongoing strategic development of current accounts to generate new business opportunities
• Manage senior client’s expectations around the future development of the account
• Seeks new ways to drive revenue and grow accounts, selling new service lines and play key lead role in contract retenders when applicable
• Ensure contracts are performing within the agreed SLAs at all times to meet Sodexo commitments
• Take overall responsibility for ensuring that contracts are operated within their contractual terms
• Develop a full understanding of the contracts of the accounts in the business area
• Lead the management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained
• Take overall responsibility for ensuring that contracts are operated within their contractual terms, have a unit business plan which is reviewed at least quarterly showing key objectives, goals and measures that link to the overall business plan and strategy for the segment
• Take overall responsibility for ensuring the contracts perform to budget and achieve their unit business plans and improve financial performance utilising nominated suppliers, maximising labour productivity in line with Company models, policies and procedures and controlling costs
• Coach managers to ensure that the Focus on Five principles are adopted, employees’ performance is managed through the Sodexo performance management processes and talent development and succession planning activities take place
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Senior Management reviews with the customer on performance monthly.
• Develop a strategy for growth – both new & existing and ensure retention targets are met

The Ideal Candidate

• Driving a positive health & safety culture with the right behaviours to support is essential
• Proven experience in managing P&L accounts more than £10m
• Experience of Hard and Soft FM contracts is essential
• CAFM and management information reporting
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations
• Management of large and diverse teams
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment

Package Description

This role has a competitive salary with an array of benefits attached including bonus, a car or car allowance, a flexible benefits fund, retailer discount schemes, annual leave and pension.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process