AV Support Technician

Job Introduction

We currently have an opportunity for a AV Support Technician to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Building occupants to receive a 5 star service experience.
• All faults, issues and concerns to be addressed, resolved and reported in a timely and efficient manner.
• Building users to have access to the AV Support Technician service as required.
• AV support to be provided in both planned and reactive situations.
• Compliance with all SLA’s.
• Building users supported to carry out their business seamlessly.
• Building users supported by AV technical team to avoid disruption to client business.
• Effiicient and expert support for meetings, conferencing and events  – time back to science.
• Improved Customer and colleague technical knowledge through emerging trends identification and training activities.

The Ideal Candidate

Excellent Customer services skills and a high level of experience in prestigious virtual meeting/ conferencing environments

Relevant training, qualifications and experience to deliver services in line with role requirements

A desire to learn and develop own skill set

Positive, ‘can do’ enthusiastic attitude with a personable, confident and professional manner when dealing with Customers and Clients in a corporate environment

The ability/ initiative to work on your own and prioritise and manage your own time

Excellent communication (verbal and written), interpersonal and presentation skills.

Excellent organizational skills and attention to detail with the ability to multitask

Ability to collaborate and communicate with other internal functions and team members

Proven fault finding, diagnostic and troubleshooting skills.

Capability, calmness and confidence when working under pressure

At least 2 years experience working within an AV service/support environment with a strong knowledge of a range of AV equipment and personal devices

Technical experience/ proficiency/ competency in:

Audio visual equipment, Cisco/ Polycom conferencing equipment, LCD/ screen technologies / display devices/ AMX/ microphones, Wireless presentation/ camerawork/ IP protocal/ Smart Technologies/ Cloud Technologies (VMR)

High competency level of computer systems and devices including:

Skype/ Windows/MAC OS, Share-point, and Microsoft Office

Apple devices/ Lenovo devices/ Surface Pro/ smart phones and tablets

InfoComm CTS accreditation is desirable

Experience with focusing on individual customer requirements and care whilst meeting required service levels

Awareness of the need to provide services in a sensitive manner such as not to affect AZ’s business, reputation or share value.

Ability to handle feedback in a calm, structured and professional manner.

Ability to challenge ideas and opinions in sometimes confrontational situations

Experience in a global or international environment would be a plus

Working 40 hours per week with flexibility required

All applicants must be eligible to work in the UK, or hold a valid UK permit (no sponsorship offered), full and clean UK driving licence, up to date passport and be willing/ able to travel within the area on a regular basis

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.