AV Room Check Support
Job Introduction
We currently have an opportunity for Audio Visual / IT Helpdesk Operative to support our busy unit. We organise and deliver varied functions and events for the client, managing a large number of rooms across the site.
Role Responsibility
As an Audio Visual / IT Helpdesk Operative you will be responsible for:
- Providing a professional, timely and efficient front line Audio Visual and IT support to customers
- Installing and configuring PC's, hardware, software and associated items
- Set up and check meeting rooms with equipment, furniture and amenities
- Provide technical support and solutions to customers via telephone and e-mail requests regarding the deployment, installation and configuration of PC's, hardware, software and associated items
- Document calls and outcomes of actions taken, ensuring that customers are kept informed on the progress of outstanding support calls
- Escalate support requests as appropriate to the IT Support Centre
- Keep helpdesk systems and software up to date, and ensure messages and feedback is forwarded promptly
- Work with the team leader and colleagues to agreed standards to ensure a professional and consistent service is maintained
- Work within the Company, Client and Legal Health and Safety standards
- To continuously develop knowledge in the role and undertake any training as required
The Ideal Candidate
The successful candidate for this role will have:
- Previous hands-on experience working in an Audio Visual environment with direct experience of supporting multi-venue video conference events.
- The ability to be pro-active
- An eye for detail
- Good organisational, problem solving and customer service skills
- Knowledge in Health and Safety, and experience in installation and configuration of various PC's, hardware and software is also required
- Comp TIA, A+ or equivalent would be advantageous
About the Company
Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
