Duty Manager

Job Introduction

Sodexo Live! have a brand-new opportunity for a Hospitality Duty Manager to join our amazing close knit and high performing team at Goodison Park, the home of Everton Football Club. 

At Sodexo Live! we bring people together, we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable. 

We are looking for a passionate, enthusiastic, and motivated individual who will actively lead and take accountability for the successful delivery of all event business. You will be responsible for ensuring the timely and efficient planning and service delivery of all events offers to the client’s agreements. 

This is an operations focussed role where you will manage site specific conference & banqueting bars and hospitality services including teams, leading by example and taking responsibility when needed. Relevant events delivery experience will be key to your success; you will be highly organised with great attention to detail and the ability to prioritise workloads effectively. You will have lots of enthusiasm! 

This is a great opportunity within a highly supportive environment to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. 

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!  

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!

Role Responsibility

• Manage site specific conference & banqueting bars and hospitality services including teams in accordance with the contract and SLA’s in place.  
• Managing Hospitality operations on Match days and C&E  
• Drive hospitality retail sales and profit performance through management and monitoring of KPI’s; sales , labour, margin and expenses and line management of the hospitality manager  
• Control all match day and non-match day staffing operations via communications with the Staffing Manager  
• Ensure that costs and expenditure are controlled in line with budget  
• Develop long term client relationships to enhance the retention of current clients and customers, gain referrals for new business and attract new customers.  
• Lead and manage the C& E team and actively promote Everton FC for both internal and external clientele  
• Undertake duty management and operational shifts as required  
• Control GP through ensuring stock is managed and liaise as appropriate with all depts.  
• Seek new ways to drive revenues and maximise sales across all operational departments i.e. Hospitality F&B, and C&E  
• Ensure the unit complies with all company and client policies, site rules and statutory regulations i.e. licencing laws, Trading Standards and EHO.  
• Manage the H&S operational requirements for the departments  
• Facilitate a high support, high challenge performance management culture that motivates an engaged workforce 

The Ideal Candidate

Essential 

• Demonstrable experience in a large-scale events environment 
• Proven experience in managing P&L accounts and driving profitability 
• Operational knowledge, skills and experience in managing multi service operations 
• Management of large and diverse teams 
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels 
• Demonstrate resilience when faced with conflicting business challenges 
• Ability to interpret and utilise varied financial and commercial information 
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene 

Desirable 

• IOSH managing safely qualification 
• CIEH Level 3 qualification 

Package Description

£24,960pa + great benefits 

Location: Everton Football Club 

Permanent 

Work Pattern – 40 hrs pw 5/7 to include weekends and evenings 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! 

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process